The Maharashtra Real Estate Regulatory Authority has significantly accelerated its grievance redressal mechanism, resolving more complaints than it received in 2025. The regulator disposed of 6,945 cases during the year against 5,073 new filings, achieving a record disposal rate of 137%, according to official data.

The sharp improvement highlights MahaRERA’s focus on clearing older pending cases while ensuring quicker hearings for new complaints, strengthening homebuyer confidence in the state’s real estate regulatory framework.

On March 16, MahaRERA stated that, during its first seven years, the complaint-disposal rate ranged from 50% to 70%. This has now increased to 127%, while in 2025 alone the disposal rate reached 137%.

“MahaRERA is taking prompt action on new complaints filed by initiating a hearing process within a couple of months of their registration. Every year, around 5,000 complaints are registered. Currently, although the number of pending complaints is around 6,000, except for those filed in the last couple of months, the hearing process for almost all the existing complaints has already begun,” MahaRERA said in a statement.

According to the Maharashtra Real Estate Regulatory Authority (MahaRERA), the regulator was established in May 2017 and maintained a complaint disposal rate of 50% to 70% during its first seven years.

However, in the last two years, the case resolution rate has risen significantly to 127%. During this period, 10,235 complaints were filed, while a total of 13,003 complaints were disposed of, MahaRERA said.

“A homebuyer invests their lifetime savings to purchase a residence. Due to varied reasons, in some housing projects, there may be a delay in handing over possession, substandard construction quality, or missing facilities and amenities assured by the developer not provided, among other issues. In such scenarios, it is MahaRERA’s responsibility to protect homebuyers’ interests. Therefore, complaints registered with MahaRERA should be acknowledged promptly, and appropriate relief should be provided,” the regulator said in a statement.

“As a result, in 2025, while 5,073 complaints were filed, 6,945 complaints were resolved, achieving a record disposal rate of 137 per cent. Previously, in 2024, 3,868 complaints were filed, but 4,775 complaints were resolved, marking a disposal rate of 123 per cent,” the statement reads.

According to official data from MahaRERA, 1,324 complaints were reported in 2017, with a disposal rate of 27%. In 2018, the number of complaints rose to 4,253, while the disposal rate improved to 56%.

In 2019 and 2020, the number of complaints stood at 4,376 and 3,049, respectively, with disposal rates of 71% and 53%.

In 2021, a total of 3,554 complaints were reported, with a disposal rate of 57%. This increased to 79% in 2022, when 3,312 complaints were filed.